Shipping Policy
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Free Shipping & Returns:
- Enjoy free shipping on all orders
- 15-day free returns on eligible items.
- Fine Jewelry: Free shipping and 7-day return window.
- Couture & Bridal: Free shipping with no returns unless your item arrives damaged.
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Domestic Delivery Time: Orders within the USA typically arrive within 5-9 business days.
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International Shipping:
- We offer international shipping to nearly every destination worldwide, with some restrictions.
Return Policy
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General Returns: All items are customer-endorsed, reflecting genuine satisfaction. To initiate a return, please reach out with your order details at hello@grrlygrrls.com.
- Returns must follow the complete return process to be eligible for a refund. Incomplete returns may be issued store credit only.
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Return Process:
- Provide a photo of the item if damaged.
- Request a return label.
- Items must be returned within 15 days, except damaged couture items, which must be returned within 7 days.
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Handmade & Custom Orders:
- Couture, Bridal, and custom-made shoes are non-returnable unless damaged.
- Free modifications are available until you're satisfied.
- Ensure a perfect fit by providing measurements, as we do not accept returns due to size issues.
Refunds
- Refunds are processed within four weeks, accounting for transit and bank processing.
- Expedited refunds are available upon shipping confirmation.
Additional Information
- All items are made to order, crafted specifically for you, so returns are accepted only for damage or incorrect items.
- Tailoring Time: 14-18 days. Shipping is generally 5-7 business days via DHL, FedEx.
For any questions or to initiate a return, please contact us at hello@grrlygrrls.com. Thank you for choosing Grrly Grrls, where quality and service come first.