Shipping & Returns




Grrly Grrls: Returns Policy

  • Most new, unopened items can be returned within 15 days of delivery for a full refund.
  • Custom-made gowns are not returnable unless they arrive damaged. In case of damage, follow the steps outlined below to request a return.
  • Return process: send a detailed picture, request a return label, return within 15 days.
  • All steps must be completed for a refund; failure to do so may result in store credit only.
  • Refunds are typically processed within 4 weeks (transit, processing, and bank processing time).
  • To initiate a return, contact us with your order number and details.]
  • A 30 percent re-stocking fee will be charged on returns in Bridal and Couture

In case of a damaged custom-made gown, follow these steps to request a return:

  1. Request a return by emailing us at
  2. Send us a detailed picture of the damage.
  3. Wait for approval.
  4. Ship the item back using a prepaid mailing label provided by Grrly Grrls.

Grrly Grrls: Shipping

  • Shipping is available to almost any address worldwide, with some restrictions and exceptions for international destinations.
  • Shipping time for most items is 7 to 14 business days.
  • Shipping is always free.