Grrly Grrls: Returns Policy
- Most new, unopened items can be returned within 15 days of delivery for a full refund.
- Custom-made gowns are not returnable unless they arrive damaged. In case of damage, follow the steps outlined below to request a return.
- Return process: send a detailed picture, request a return label, return within 15 days.
- All steps must be completed for a refund; failure to do so may result in store credit only.
- Refunds are typically processed within 4 weeks (transit, processing, and bank processing time).
- To initiate a return, contact us with your order number and details.]
- A 30 percent re-stocking fee will be charged on returns in Bridal and Couture
In case of a damaged custom-made gown, follow these steps to request a return:
- Request a return by emailing us at email@example.com.
- Send us a detailed picture of the damage.
- Wait for approval.
- Ship the item back using a prepaid mailing label provided by Grrly Grrls.
Grrly Grrls: Shipping
- Shipping is available to almost any address worldwide, with some restrictions and exceptions for international destinations.
- Shipping time for most items is 7 to 14 business days.
- Shipping is always free.